ck99 Privacy Policy

1 Introduction

ck99 ("we", "us", "our") operates the online betting and casino platform accessible at ck99.bar. This Privacy Policy explains how ck99 collects, uses, stores, shares, and protects personal information relating to individuals ("you", "your", "the player") who access or use the ck99 platform, including but not limited to the sportsbook, live casino, slot games, jackpot fishing, and baccarat services.

This policy applies to all personal data processed by ck99 in connection with player accounts based in Bangladesh and any other jurisdiction from which the platform is accessed. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall framework governing your use of the ck99 platform.

ck99 is committed to handling personal data in a manner that is lawful, fair, and transparent. We collect only the minimum data necessary to deliver our services, secure the platform, and meet our legal and regulatory obligations.

2 Data We Collect

Depending on how you interact with the ck99 platform, we may collect and process the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, NID / passport number, photograph	Account registration & KYC verification
Contact Data	Email address, phone number, residential address (Dhaka, Chittagong, Sylhet, etc.)	Account communications & support
Financial Data	bKash number, Nagad number, Rocket number, Upay number, bank account details, Visa / Mastercard details	Payment processing & fraud prevention
Transaction Data	Deposit history, withdrawal history, bet records, game session records, bonus usage	Account management, dispute resolution & regulatory compliance
Technical Data	IP address, device type, operating system, browser type, session timestamps	Security monitoring, fraud detection & platform optimisation
Usage Data	Pages visited, games played, time on platform, click-stream data	Product improvement & responsible gaming monitoring
Communications Data	Live chat transcripts, email correspondence, support tickets	Customer support & quality assurance
Marketing Preferences	Opt-in / opt-out status for promotional communications	Delivery of relevant offers and promotions

3 How We Collect Data

ck99 collects personal data through the following means:

• Direct Submission: When you register an account, complete the KYC verification process, make a deposit or withdrawal, submit a support request, or otherwise interact with the platform in a way that requires you to provide information directly.
• Automated Technologies: When you browse or use the ck99 platform, our servers automatically collect technical data including your IP address, browser type, device identifiers, and session activity data through cookies and similar technologies. See Section 7 for full details on cookies.
• Payment Partners: When you transact via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, relevant transaction confirmation data is received from those payment processors to validate and reconcile your deposit or withdrawal.
• Third-Party Game Providers: Game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may transmit session and outcome data to ck99 in connection with your gameplay for the purpose of account crediting, dispute resolution, and responsible gaming monitoring.
• Identity Verification Services: Where ck99 uses a third-party KYC provider to verify your Bangladesh National Identity Card (NID) or passport, that provider may return verification outcome data to ck99 confirming whether your identity has been successfully validated.

4 How We Use Your Data

ck99 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your ck99 player account, including processing deposits and withdrawals and tracking your balance and transaction history.
• Identity Verification (KYC): Verifying that you meet the eligibility requirements to use the platform — specifically that you are aged 21 or above and are who you claim to be — in order to prevent fraud and comply with applicable legal obligations.
• Payment Processing: Facilitating deposits to and withdrawals from your ck99 account via your chosen payment method, including bKash, Nagad, and banking channels available in Bangladesh.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour and, where appropriate, intervening in accordance with our Responsible Gaming obligations. This includes reviewing usage data to support the application of voluntary or mandatory account controls.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, and other prohibited activities using automated tools and manual review processes.
• Customer Support: Responding to your queries, complaints, and requests via live chat, email, and other support channels. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the quality, performance, and content of the ck99 platform for the benefit of all players.
• Legal and Regulatory Compliance: Meeting our obligations under applicable law, including record-keeping requirements, responding to lawful requests from regulatory or law enforcement authorities, and resolving disputes.

5 Legal Basis for Processing

ck99 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and ck99, including account registration, payment processing, and the delivery of betting and gaming services.
• Legal Obligation: Processing that is required by applicable law, including KYC and anti-money laundering (AML) checks, tax reporting obligations, and regulatory record-keeping requirements.
• Legitimate Interests: Processing carried out in pursuit of ck99's legitimate business interests, including fraud prevention, security monitoring, responsible gaming compliance, and platform analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your explicit, freely given consent — in particular, the sending of direct marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

6 Data Sharing

6.1 No Sale of Personal Data. ck99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes under any circumstances.

6.2 Trusted Service Partners. ck99 may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, banking partners, Visa, Mastercard) for the purpose of processing your deposits and withdrawals.
• Identity verification and KYC service providers for the purpose of confirming your identity and age.
• Game platform providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe for the purpose of delivering game content and resolving gameplay disputes.
• Customer support tooling providers for the purpose of managing live chat and email support interactions.
• Fraud detection and security analytics providers for the purpose of identifying and preventing account fraud, money laundering, and other prohibited activities.
• Cloud infrastructure and hosting providers responsible for securely storing platform data.

All third-party service providers are required to handle your personal data in accordance with applicable data protection standards and are contractually prohibited from using your data for any purpose other than the specific service they provide to ck99.

6.3 Legal Disclosures. ck99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or legal process. ck99 will, where permitted by law, endeavour to notify you of any such disclosure.

6.4 Business Transfers. In the event that ck99 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in ownership or control and your rights will be preserved.

7 Cookies & Tracking Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. ck99 uses cookies and similar technologies (including local storage and session identifiers) to deliver a secure, functional, and personalised experience on the platform.

7.2 Types of Cookies Used.

• Strictly Necessary Cookies: These cookies are essential for the ck99 platform to function correctly. They enable core features such as secure login sessions, bet slip management, and balance display. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the platform — such as which pages are most visited and how long sessions last — in order to help us improve the user experience. No personally identifiable information is collected through these cookies.
• Functional Cookies: These cookies remember your preferences such as language settings, preferred payment method display, and last-visited game category so that we can provide a more personalised experience on return visits.
• Security Cookies: These cookies assist in fraud detection and account security by helping ck99 recognise trusted devices and identify unusual login patterns that may indicate unauthorised access attempts.

7.3 Managing Cookies. You can manage or disable cookies at any time through your browser settings. Please note that disabling strictly necessary or security cookies may impair your ability to log in or use certain features of the ck99 platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

7.4 No Third-Party Advertising Cookies. ck99 does not use third-party advertising or tracking cookies from ad networks, social media platforms, or affiliate tracking systems that profile your behaviour across external websites for targeted advertising purposes.

8 Data Retention

ck99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with ck99 plus a minimum period of five years following account closure, to meet legal and regulatory record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification or the date of account closure, whichever is later, in accordance with anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• Customer Support Communications: Retained for a minimum of two years from the date of the last communication, to support dispute resolution and quality assurance.
• Marketing Preferences: Retained for the duration of your account or until you withdraw your marketing consent, plus a reasonable period thereafter to demonstrate compliance with your preference.
• Technical and Usage Data: Typically retained in identifiable form for up to 12 months and then anonymised or deleted, unless a longer period is required for fraud investigation or regulatory compliance.

9 Data Security

9.1 Technical Safeguards. ck99 implements a range of technical security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication for administrative platform access, and regular third-party security audits.

9.2 Organisational Safeguards. Access to personal data within ck99 is restricted on a strict need-to-know basis. Staff who handle personal data are required to undergo data protection training and are bound by confidentiality obligations. Access controls are reviewed regularly and revoked promptly when no longer required.

9.3 Payment Security. ck99 does not store full card numbers or mobile banking PINs on its own servers. Payment data is handled directly by certified payment processors operating under applicable security standards. ck99's role is limited to initiating and confirming transaction requests.

9.4 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, ck99 will take immediate steps to contain the breach, assess its impact, and notify affected players as required by applicable law. ck99 maintains an internal data breach response procedure and will cooperate fully with any regulatory inquiry arising from a breach.

9.5 Your Responsibility. While ck99 takes all reasonable steps to protect your data, you are also responsible for maintaining the security of your own account. Keep your password confidential, use a strong and unique password for your ck99 account, and contact [email protected] immediately if you suspect your account has been compromised.

10 Your Rights

As a player on the ck99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data that ck99 holds about you and to receive information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by ck99. For basic account details such as your email address or phone number, you can update these directly from within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that ck99 delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to ck99's legal obligation to retain certain records for regulatory compliance and fraud prevention purposes.
• Right to Restriction of Processing: You have the right to request that ck99 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contractual relationship, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where ck99 relies on legitimate interests as the legal basis for processing, including profiling carried out on that basis. You also have an absolute right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where ck99 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ck99 will respond to all valid data rights requests within a reasonable timeframe. Requests that are manifestly unfounded or excessive may be declined or subject to a reasonable administrative fee, in which case we will explain our reasons in writing.

11 Children & Minors

11.1 Age Restriction. The ck99 platform is strictly for adults aged 21 and above. ck99 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. Registration is not permitted for anyone who does not meet this age requirement.

11.2 Discovery of Underage Data. If ck99 discovers or is notified that personal data has been collected from an individual under the age of 21, ck99 will take immediate steps to verify the individual's age, suspend the account pending investigation, and permanently close and delete the account and associated data if the underage status is confirmed. Any funds deposited by an underage player will be reviewed on a case-by-case basis in accordance with our safeguarding obligations.

11.3 Parental Notification. If you are a parent or guardian and believe that a person under the age of 21 has registered an account on the ck99 platform using your or their personal information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Third-Party Links

The ck99 platform may, from time to time, contain references to third-party game providers, payment processors, or other service partners. While ck99 takes reasonable care to work only with reputable partners, we have no control over the privacy practices of external third parties.

This Privacy Policy applies solely to personal data collected and processed by ck99 in connection with the ck99 platform. ck99 is not responsible for the privacy policies or data handling practices of third-party websites, applications, or services that are separate from the ck99 platform. We encourage you to review the privacy notices of any third-party service you use in connection with your ck99 account.

13 Policy Updates

13.1 Right to Update. ck99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new services, legal requirements, or regulatory guidance. The effective date at the top of this policy will be updated whenever a material change is made.

13.2 Notification of Changes. Where a change to this Privacy Policy is material — meaning it significantly affects your rights or how we use your personal data — ck99 will notify registered players via the email address associated with their account at least 14 days before the change takes effect. For non-material clarifications or corrections, the updated policy will be published on this page without prior notice.

13.3 Continued Use. Your continued use of the ck99 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and request account closure by contacting [email protected].

14 Contact Us

14.1 Privacy Enquiries. If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck99 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

14.2 Contact Details. You may reach ck99 for privacy-related matters by email at [email protected]. Please use the subject line "Privacy Enquiry" and include your registered username to help us locate your account and respond efficiently.

14.3 Response Times. ck99 aims to acknowledge all privacy-related enquiries within two business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 calendar days. Complex requests may require additional time, in which case ck99 will notify you of the expected resolution timeline.

14.4 Language. This Privacy Policy is published in English. In the event of any conflict between this English version and any translated or summarised version, the English version shall prevail in all circumstances.