Play Smart,
Stay in Control
At ck99, we believe that betting should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and support needed to maintain healthy habits and play on their own terms.
Responsible Gaming at ck99
ck99 is fully committed to providing a safe, fair, and transparent betting environment for every player in Bangladesh. We take problem gambling seriously and have invested in a comprehensive suite of tools and policies designed to protect our players at every stage of their journey on the platform.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is applied, it takes effect immediately. Lowering a limit is instant; increasing a limit requires a mandatory 7-day cooling-off period to protect you from impulsive decisions.
Session Time Limits
Use our session time controls to cap how long you spend on the platform in a single sitting. When your session limit is reached, ck99 will display a clear notification and log you out automatically, giving you a natural opportunity to step away and take a break.
Time-Out Feature
If you need a short break from betting, our time-out feature lets you suspend your account for a period ranging from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The restriction lifts automatically when the period ends.
Self-Exclusion
For players who feel they need a longer or permanent break, ck99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or indefinitely. Self-exclusion is irreversible for the chosen duration. To request self-exclusion, contact our support team at [email protected].
Reality Checks
Enable reality check notifications to receive periodic on-screen reminders showing how long you have been playing in your current session and how much you have wagered. These prompts encourage you to pause and evaluate whether you are still playing within your intended limits.
Loss Limits
In addition to deposit limits, ck99 allows players to set loss limits — a maximum amount you are comfortable losing within a defined period. Once your loss limit is reached for that period, further betting is paused until the limit resets, helping you maintain full control over your bankroll.
Strictly 21 and Above
ck99 enforces a strict minimum age requirement of 21 years for all players based in Bangladesh. This is not merely a policy formality — it is a fundamental safeguard to protect young people from the potential harms associated with gambling at a formative stage of their lives.
If you are a parent or guardian and suspect that someone under 21 in your household has accessed or attempted to access the ck99 platform, please contact us immediately at [email protected]. We also recommend using parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools to restrict access to gambling websites on shared devices.
Age Verification Process
- Register with your full legal name, date of birth, and contact details.
- Submit a copy of your Bangladesh NID card or valid passport for identity verification.
- Our KYC team reviews the submitted documents, typically within 24 hours.
- Verification confirmed — full platform access including real-money deposits is granted.
- Additional verification may be required before processing withdrawal requests above certain thresholds.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in yourself. Being honest about your relationship with betting is the first and most important step toward maintaining control. The following warning signs may indicate that gambling is becoming a problem.
Chasing Losses
You feel compelled to keep betting in order to recover money you have already lost, often placing larger bets than originally planned in an attempt to break even quickly.
Betting Beyond Your Means
You are wagering money that is allocated for essential expenses such as rent, groceries, bills, or savings — or borrowing money from family, friends, or lenders to fund your bets.
Inability to Stop
You have tried to reduce the amount of time or money you spend on gambling but find yourself unable to follow through, repeatedly returning to the platform despite your own intentions to quit or cut back.
Neglecting Responsibilities
Work performance, academic commitments, family relationships, or social obligations are suffering because gambling is taking up an increasing amount of your time, energy, and mental focus.
Emotional Dependence
You use gambling as a way to escape stress, anxiety, loneliness, grief, or other difficult emotions, and feel restless, irritable, or empty when you are not betting.
Concealing Your Gambling
You hide the extent of your gambling activity from people close to you, feel shame or guilt after betting sessions, or lie about how much time and money you are spending on the platform.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to make use of ck99's self-exclusion or time-out tools immediately, or to reach out to our 24/7 support team at [email protected]. You do not need to be certain you have a problem to ask for help — reaching out early is always the right decision.
How Is Your Relationship With Gambling?
Honest self-reflection is one of the most powerful tools for keeping gambling enjoyable and under control. The questions below are adapted from widely used responsible gaming assessment frameworks. Review them regularly and act on the results.
If you answer "Yes" to three or more of these questions, we recommend contacting our support team to discuss the account controls available to you, or considering a voluntary self-exclusion period.
Responsible Gaming Self-Check
Read each question honestly and consider whether your answer is "Yes" or "No".
Have you ever bet more money than you originally planned to in a single session?
Have you ever borrowed money or sold personal belongings in order to fund gambling?
Has gambling ever caused you to miss work, study, or important family commitments?
Do you feel anxious, irritable, or low in mood when you are not able to gamble?
Have you tried to cut down or stop gambling and found yourself unable to do so?
Have you ever hidden the extent of your gambling activity from someone close to you?
Do you find yourself thinking about gambling frequently when you are doing other things?
Has gambling caused you significant financial difficulty or personal distress in the past 12 months?
Your Player Protection Toolkit
Every ck99 account comes with a full suite of responsible gaming controls. Access these tools at any time from your account settings, or contact our support team who can apply restrictions on your behalf immediately.
Deposit Limits
Cap your deposits over any rolling period. Changes take effect instantly when lowering limits.
- Daily deposit cap
- Weekly deposit cap
- Monthly deposit cap
- 7-day wait to increase
Time-Out
Take a short enforced break from the platform without permanently closing your account.
- 24-hour time-out
- 7-day time-out
- 30-day time-out
- Up to 6-week time-out
Self-Exclusion
Permanently or temporarily block access to your account for a serious, binding cooling-off period.
- 6-month exclusion
- 1-year exclusion
- 3-year exclusion
- Indefinite exclusion
Activity Review
Review a complete history of your deposits, withdrawals, bets, and session times at any time.
- Full transaction history
- Session duration logs
- Win/loss summaries
- Reality check alerts
You Are Not Alone — We Are Here to Help
If gambling is having a negative impact on your life or the lives of those around you, reaching out for support is a sign of strength. ck99's support team is available around the clock, and we can connect you with the right tools and resources to help you regain control.
24/7 Live Support
Our responsible gaming support agents are available 24 hours a day, 7 days a week — including all public holidays in Bangladesh. Reach out via live chat or email at any time.
[email protected]Immediate Account Controls
If you contact our support team requesting a self-exclusion, time-out, or deposit limit, we will apply the restriction to your account immediately — no waiting period, no questions asked.
Instant restriction availableResponsible Gaming Resources
ck99 provides educational materials on responsible gambling habits, bankroll management, and understanding the mathematics of chance to help players make informed betting decisions.
Available in your account dashboardNeed urgent help? If you or someone you know is experiencing a gambling-related crisis, please reach out to a trusted family member, friend, or mental health professional immediately. ck99's support team is also available 24/7 at [email protected] and can apply account restrictions the moment you get in touch. Your wellbeing is always more important than any bet.
Our Principles for a Safer Platform
Responsible gaming at ck99 is not just a policy document — it is embedded in the way we design, operate, and improve the platform every day. Here is what we commit to as your betting partner in Bangladesh.
We never advertise gambling as a way to make money, solve financial problems, or achieve financial freedom. All promotional material produced by ck99 presents betting honestly as a form of entertainment with inherent risk. We believe informed players are safer players.
Our games are powered by certified random number generators (RNGs) from leading providers including Evolution Gaming, Pragmatic Play, and NetEnt. Every outcome is genuinely random and audited for fairness. ck99 does not manipulate game outcomes in any way.
We use behavioural analytics to proactively monitor player activity for patterns that may indicate problem gambling. Where our systems flag a concern, our responsible gaming team may reach out to the player directly — even if no complaint has been made — to offer support and discuss available account controls.
Gambling Involves Real Risk. All forms of betting carry the risk of financial loss. Never gamble with money you cannot afford to lose. The house edge means that, over time, the platform has a statistical advantage on most wager types.
Set a Budget Before You Play. Decide in advance exactly how much you are willing to spend for entertainment, and stop when that limit is reached — whether you are winning or losing. Use ck99's deposit limit tools to enforce this budget automatically.
Keep It Fun. The moment betting stops feeling like entertainment and starts feeling like an obligation or an escape, it is time to take a break. Use our time-out tools or contact support — taking a pause is always the right call.
Play Responsibly With ck99
Enjoy cricket betting, live casino, slots, and more — all within a platform designed with your wellbeing in mind. Have questions? Our FAQ and support team are always ready.